Today we are changing our 12-month guarantee into a Lifetime Setup Service Guarantee.
We’re dedicated to ensuring our clients’ satisfaction extends well beyond the completion of our projects, for life. This commitment has led us to upgrade our initial 12-Month Setup Service Guarantee for all account setups to a lifetime service guarantee—completely free!
Upon completing any account setup, restructuring, or additional campaign setups, your invoice will now include a “Lifetime Setup Service Guarantee” item. This coverage is our way of proactively safeguarding our clients against potential issues at no cost. All existing and past setups will also be covered under the “Lifetime Setup Service Guarantee.”
Our Guarantee ensures that all our original work performs as intended. This includes all campaigns and related elements we have created for the client. As long as our original work remains mostly unchanged by the client or a third party, we are committed to making all necessary adjustments and even implementing new setups if we identify issues impacting your ad account’s performance. Your peace of mind is our highest priority!
Here is what’s covered in the lifetime setup service guarantee
Guarantee terms
Technical Support: We will provide ongoing technical support related to the initial setup, including troubleshooting and optimization issues with account settings, campaigns, ad delivery, and conversion tracking.
Performance Review: We will conduct performance reviews to ensure that the initial setup continues to align with your business goals.
| What is covered | What is not covered |
|---|---|
| Every campaign that we built and all its elements. | Any part of the account that is not originally built by us. |
| Any campaigns we have built that have been significantly modified by the client or a third party afterward. | |
| Any new features and integrations added by us or the ad platform afterward. |
How can we guarantee it?
We issue invoices for every setup, which contain the account name and payment date, and these records are kept safely in our system. While you can keep a copy of the original invoice for reference, it is not necessary to do so.